Refund policy
Thank you for shopping at Robest's. We appreciate the fact that you like to buy the high-quality products we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at our store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Robest's, you agree to the terms set forth below along with our Privacy Policy.
Easy Returns
If you’re not satisfied with your purchase, you may return it within 30 days of receipt for a full refund, exchange, or credit. All we ask is that the product is not used or expired, is in the same condition you received it, and is in the original box and/or packaging.
Non-Returnable Items
Please note that certain items cannot be returned unless they are defective. These include:
- Custom-made or personalized items
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@robests.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@robests.com and send your item to: 5711 Three Oaks Dr, Raleigh, NC, US.
Shipping
To return your product, you should mail your product to: 5711 Three Oaks Dr, Raleigh, NC, US.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at: support@robests.com